FAQ | TCS

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FAQ

What type of transmission services do you offer?

We offer a comprehensive range of transmission services, including transmission repairs, rebuilds, and general service. Additionally, we provide clutch repair or replacement, differential service, transmission control module diagnosis & repair, and upgrades for enhanced performance and longevity. Whatever your transmission needs, TCS is here to help!

What type of vehicles do you service?

At TCS, We service a wide range of vehicles, including both manual and automatic transmissions. This includes standard passenger cars, trucks, SUVs, and off-roading vehicles. We also specialize in customizations for off-roading vehicles and buggies to ensure maximum performance. However, please note that we do not service electric or hybrid vehicles. If you have any specific questions about your vehicle, feel free to contact us!

Do you work on both foreign & domestic vehicles?

Yes, at TCS we work on both foreign and domestic vehicles. Our experienced team is skilled in handling a wide variety of makes and models, ensuring your vehicle receives the highest quality care and service. Whether you drive an American-made car or an imported vehicle, we've got you covered!

How long do typical repairs take?

The duration of typical repairs depends on the specific service needed. However, we always strive to complete our work in a timely manner because we understand how important your time is. At TCS, we prioritize efficiency and quality to get you back on the road as quickly as possible. If you have any concerns about repair times, please don't hesitate to ask!

How do you determine pricing for repairs?

At TCS, we ensure that our pricing is fair and transparent. We believe in honesty and transparency so that you can trust us with your vehicle. Our pricing reflects the high standard of service we provide, ensuring you receive excellent value for your investment. We are committed to offering the highest standard of service at a fair price. If you have any questions about our pricing, feel free to ask!

Do you offer free estimates?

Yes, at TCS, we offer free estimates. We believe in providing our customers with clear and transparent information about their vehicle's needs before any work begins. Contact us today to schedule your free estimate!

What payment methods do you accept?

At TCS, we accept cash and all major credit cards. We strive to make the payment process as convenient as possible for our customers. If you have any questions about payment methods, feel free to contact us!

Do you provide detailed invoices for your services?

Yes, at TCS, we provide detailed invoices for all our services. We believe in complete transparency, so your invoice will clearly outline the work performed, the parts used, and the associated costs. This way you can trust that you are receiving fair pricing and high-quality service every time. If you have any questions about your invoice, our team is always here to help.

How do I schedule an appointment?

You can schedule an appointment with TCS in two convenient ways. First, you can fill out the form on the appointments page of our website with your information, and we will call you within 24-48 hours to schedule your appointment. Alternatively, you can call us directly at 562-777-7997 to schedule your appointment over the phone. We're here to make the process as easy as possible for you!

What are your hours of operation?

Our hours of operation are Monday through Friday from 8am to 6pm, and Saturday from 8am to 2pm. We are closed on Sunday. If you need to schedule and appointment or have any questions, please contact us during these hours.

Do I need to schedule an appointment for routine maintenance?

Yes, you do need to schedule an appointment for routine maintenance. This helps us ensure that all of our customers get their vehicles serviced in a timely manner. By scheduling in advance, we can provide you with the best possible service without unnecessary delays. Please contact us to book your maintenance appointment.

Do you offer early bird or after hours drop off and pick up?

Yes, we offer early bird and after-hours drop-off and pick-up services. This provides added convenience for our customers who may have busy schedules. Please contact us for more details on how to arrange these services.

Do you offer warranty on repairs?

Yes, we offer warranties on our repairs. For general auto repair, we provide a warranty for any defective parts. Additionally, we offer a 2-year or 24,000 mile warranty, whichever comes first, on our transmission rebuilds, ensuring you have peace of mind and confidence in the quality of our work. If you have any questions about our warranties, please don't hesitate to ask!

Do you offer any satisfaction guarantees?

Yes, at TCS, we offer a satisfaction guarantee on all our services. We are committed to ensuring that every customer is completely satisfied with the work we perform. If for any reason you are not satisfied, please let us know, and we will do everything we can to make it right. Your satisfaction is our top priority.

How do I claim a warranty repair?

To claim a warranty repair, please call us to schedule an appointment. We will diagnose the problem and determine the appropriate course of action based on your warranty coverage. Our team will guide you through the process and ensure your vehicle receives the necessary repairs.

How often should I have my transmission serviced?

We recommend having your transmission serviced every 30,000 to 60,000 miles, depending on your vehicle and driving conditions. Regular transmission maintenance helps ensure optimal performance and longevity. If you're unsure about your specific service interval, feel free to contact us, and we'll provide guidance based on your vehicle's needs.

What are signs that my transmission may need repair?

Signs that your transmission may need repair include slipping gears, delayed shifting, unusual noises such as grinding, whining, or clunking, fluid leaks (red or brown fluid), a burning smell, and the check engine light coming on. If you notice any of these signs, contact TCS to schedule an inspection.

How can I prolong the life of my transmission?

To prolong the life of your transmission, follow these tips: regularly service your transmission according to your vehicle's maintenance schedule, check and maintain proper transmission fluid levels, avoid aggressive driving and heavy towing, use the correct type of transmission fluid, and address any issues promptly by seeking professional inspection and repair. Regular maintenance and mindful driving habits can significantly extend the life of your transmission.

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